Frequently Asked Questions

• 1. How can I place an order?

  It is so simply. Firstly, enter into the Order Form and fill in the required information and data. Moreover, you can make your order by phone, or by using e-mail or Live Chat. You can find all the contacts at the top of our website.

• 2. What do I need to fill in the order form?

  On the order form, you will get a possibility to select numerous details of the order, including deadline, upload extra materials and state other significant requirements for your paper. After completing fulfilling the form, you will be redirected to another step. This step will cover creating of an account (if you do not have one) and providing of your payment.

• 3. Can I get some discount for my order?

  We have very affordable prices. Moreover, our permanent clients get numerous discounts. Our returning clients will always get pleasant surprises. Contact our support team via e-mail, Live Chat or phone to ask whether you can get a discount before placing your order.

• 4. Where can I submit additional files for the writer?

  In case you need to submit additional files, please log into your account first, and then upload your files manually. You can reach our Customer Support Team via e-mail, Live Chat or phone round-the-clock in order to submit additional files. The last variant is the best, as our support team will send the files directly to the writer.

• 5. I need some extra sources for my paper, which I do not have. Can you find them?

  We already have a big variety of online sources and access to numerous databases, so we are able to find the needed source. In the same time, not all the sources can be found for sure. In case, we will not fount the right source, even after digging in numerous databases, we will notify you ASAP and find out a common solution.

• 6. How can I check the status of my order?

  If you want to be constantly aware about the status of your order, you can simply contact our Customer Support Team via e-mail, Live Chat or phone. In addition, you can check your Personal Dashboard and submit a new comment there. Please be patient while waiting for a response, our writers and editors make everything possible to answer all your questions as soon as possible.

• 7. What to do in the case when I am not satisfied with my paper?

  We do our best to provide you with the best papers. We use numerous plagiarism detection programs to be sure your paper is original. If for some reason you are not fully satisfied with your paper, within five (5) days after the definite deadline (the moment that we have sent you your finished paper) you can ask for a free revision as stated by our Revision Policy. Be sure, the writer will correct everything according to your requirements and remarks. However, revision guidelines should not intrude upon the original ones.

• 8. If for some reason, I need last minute changes, what should I do in such a case?

  While we provide very professional customer support round-the-clock service, we still need to operate according to our Revision Policy. If you need to get some details about our Policy and revision’s details, contact our support team representatives via e-mail, Live Chat or phone.

• 9. What should I do if I need my paper really soon?

  You need to fill in our order form and specify the deadline. You will get your order according to the specified deadline. If you have some extra questions, feel free to contact us.

• 10. How will I get my accomplished paper?

  Once the order is completed, it will be uploaded to your individual account. We will also send you an e-mail notification about your order completing (the e-mail will also include a copy of your order).

• 11. Do you provide proofreading and editing services? How do they work?

  Both services are very important in the case you want to make sure your paper is well written, and that it follows all the requirements. Having a draft or the completed paper, you simply need to upload it for our editors to start to edit it or proofread. We can define editing and proofreading as a process of changing of your draft, formatting due to a particular style, and proofreading itself. Both services can provide a possible content’s change up to 25-30%.

• 12. Who will be writing my paper?

  Be sure, a well-qualified ENL writer will write your paper. We NEVER provide works written by ESL writers. Moreover, your writer will be a specialist in the topic you request, having all needed experience for your paper completing according to all provided requirements.

• 13. How qualified are the writers?

  All our writers are great specialists, who called ones of the best on the market. All of our writers graduated from very prestigious universities. They know for sure how to provide you with a perfect paper.

• 14. Can I reach my writer personally?

  By using the personal control panel, every our client can easily contact his/her writer directly. Moreover, in order to provide the most effective cooperation between the writer and the client, the communication via Live Chat, e-mail and phone round-the-clock is available.

• 15. Do you provide your clients with Money Back Guarantee?

  We provide our clients with 100% money back guarantee. We always do our best to resolve all disputes and questions fairy. In case of any violations from our site, you will surely get your money back.

• 16. Do you have a revision policy? How does it work?

  We will provide you with as much free revisions as it needed, as long as the revision you plea fits the scope of your original order. Be aware, you have five (5) days after the definite deadline (the moment that we have sent you your finished paper) to ask for a free revision as stated by our Revision Policy.

• 17. Can I be sure to get 100% plagiarism-free papers?

  We provide only 100% original papers. We check every paper with the best plagiarism checking services in order to make sure that it is totally plagiarism-free.

• 18. Can you assure confidentiality of your services?

  We are a private company that fully understand and appreciate your desire of confidentiality. Under any circumstances (except required by federal law to do so), we will not disclosure your personal information to anyone, ever.

• 19. Is my payment safe?

  Without question, as we use PayPal - the safest way of providing payments online. Your transaction, along with your personal information, is 100% safe and confidential.